What to do in a crisis or emergency situation?
If there is an immediate threat to a student’s physical safety, or a threat to another person’s physical safety, students are strongly encouraged to contact 911 or go to the nearest emergency room.

Urgent services are available 24/7 to students who need immediate attention

If a student has an urgent mental health need during business hours, CWC counselors are available between the hours of 9am and 4pm, Monday through Friday at Radio Road or the 4th floor of Peabody Hall.

Options for Seeking Consultation

  • Call us at 352-392-1575 and ask to speak with an on-call provider. A counselor will return your call within the same business day.
  • Walk in at either of our two locations (3190 Radio Road or the 4th floor of Peabody Hall) to speak with an on-call provider. This would involve a brief 10-30 minute consultation focused on managing the immediate situation and getting the student connected to appropriate resources (e.g., Dean of Students office; ongoing therapy). Students will be seen on a first come first served basis, so there may be a wait. 
  • If a student has an urgent mental health need after business hours, phone consultation with a counselor is available 24 hours a day, 7 days a week. Call us at 352-392-1575 or the Alachua County Crisis Center at 352-264-6789.

Examples of Urgent Needs May Include

  • A student is having suicidal thoughts and is worried they are unable to keep themselves physically safe.
  •  A student has recently experienced a physical or sexual assault.
  •  A student states they are hearing voices or seeing things.
  •  A student recently experienced or witnessed a threat to life or safety.
  •  A student has recently experienced the death of a loved one.

Suicide Prevention Resources

This page has a listing of phone numbers, chat/text lines, and tips for talking to those who are suicidal as well as myths and facts about suicide.

View Resources

Medical Amnesty at UF

Students are encouraged to seek medical services if they are having an alcohol and/or other drug related emergency. A student who seeks assistance for themselves or another student in distress will not be subject to disciplinary action.

View the UF Medical Amnesty Policy

About the Crisis & Emergency Resource Center (CERC)

CERC is a service of the Counseling and Wellness Center and provides emergency walk-in crisis stabilization and range of consultation and training services for UF faculty and staff.

Faculty and staff may contact CERC by calling 352-392-1575 and asking for CERC support staff.



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