When you have a mental health related concern or question, know that that CWC staff is here to provide our professional expertise and help you resolve your concerns. Please note that consultation is not counseling.

Consultation is typically a very short-term engagement which focuses on problem-solving of a specific concern.  Consultation can include a phone conversation or face-to-face meetings. Depending on the nature and time-sensitivity of your concern, you might be able to consult with the CWC staff on call, or you might be referred to consult with a staff member who can best address your concerns.

Students, faculty and staff, as well as family and friends of our students are welcome to reach out to CWC for a consultation meeting.

Details About Consultation

Students can contact CWC to consult about a variety of concerns regarding themselves, friends, or peers. Please call CWC and indicate that you would like to consult with a provider about a concern.

Some examples of consultation topics include:

  • Concern about the well-being of another student
  • Responding to a crisis or a sudden change (such as death or illness of a student or family member)
  • Concern about potential threats of violence or self-harm
  • Interpersonal conflict in the classroom, living situation or the workplace
  • Questions about a mental health topic or available services

Please know that consultation is a confidential service and what you have shared with us will remain confidential. Learn more about confidentiality and limits at the CWC.

Faculty and staff can contact CWC to consult when they are concerned about a particular student or a group of students. Please call CWC and indicate that you would like to consult with a provider as a concerned faculty or staff.

If the mental health concern at hand is not related to students and rather personal in nature, we invite you to contact UF Employee Assistance Program (EAP) directly.

Some examples of concerns that can be addressed through a CWC consultation include:

  • Concern about a student in behavioral or emotional distress
  • Responding to a crisis or a sudden change (such as death or illness of a student)
  • Concern about potential threats of violence or self-harm
  • Interpersonal conflict in the classroom
  • Issues that affect the campus climate and student wellness

If you are contacting us to exchange information about a student who is a client in our system, please remember that without a written consent from the student, we cannot acknowledge or deny that we know that person. However, we can always make a record of your concerns in our system and consult with you to identify what you can do next to support your student.

If you are contacting us to report an incident or patterns of distressed, disturbing or disruptive behavior, please also consider contacting UF Dean of Students Office Care Area and ask to speak with a Care Area professional staff.

More resources can be found on our Faculty & Staff page.

If you are a family member or friend of a UF student and are concerned about your student’s well-being, please call CWC to consult about how to support your student and available resources.

Due to confidentiality issues, we cannot acknowledge that we know your student even if the student disclosed to you that they are a client in our system unless a release form is signed by your student.

However we can:

  • Review and clarify your concerns
  • Identify resources
  • Assist you make a plan of action
  • Guide you in how to refer your student to the CWC

If you would like a UF official to contact your student to initiate a conversation about your concerns, please contact UF Dean of Students Office Care Area and ask to speak with a Care Area professional staff. The DSO Care Area is also another resource to help process your concerns and they can identify resources to further assist your student.

More resources can be found on our Friends & Family page.

Getting the most from a CWC consultation

  • When you contact us, state that you are looking for a consultation (versus ongoing appointments, counseling or referral).
  • As you introduce yourself to the CWC clinical staff consulting with you, start with a 1-2 sentence summary to orient your consultant to the concern at hand.
  • Clarify what you are looking for as well as the type of feedback that you are interested in getting from the consultation. If you are not sure what you are looking for, do not hesitate to share that.
  • Be aware of the limits on confidentiality and address them up-front. Please remember that CWC staff cannot provide any information about a student seeking services, including whether or not we know that student, without a written consent from the student.
  • Have the facts at hand, separated from your thoughts and concerns.


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